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After Payment Processing

When a customer completes payment via a Payment Link, funds are usually settled to your wallet within 30 to 40 seconds. Here is the system feedback and merchant operation guide after a successful transaction.

1. Transaction Notification​

To avoid excessive disturbance, we designed a streamlined notification strategy:

  • First Collection Notification: When your account receives the first successful payment, the system will automatically send a confirmation email to the registered email address. This marks that your collection configuration has fully run through.
  • Daily Notification Configuration: Subsequent transactions will not send emails one by one by default. If you wish to receive collection notifications continuously, please go to Settings > Email Configuration to enable email alerts.

2. Customer Receipt & Information​

If the user provided an email address during the payment process:

  • Merchant Side: You can view the customer's email address in the transaction details for subsequent customer contact or CRM entry.
  • Payer Side: If the user checked Send Receipt on the checkout page, the system will automatically send an electronic receipt email containing transaction details to them.

3. Transaction Query & Reconciliation​

You can track the status of every order in the merchant dashboard at any time:

  • Access Path: Click Transactions in the left menu.
  • Filter & Manage:
    • Supports filtering by date, email, amount, settlement asset, etc.
    • Every successful transaction will contain an on-chain hash, allowing you to jump directly to the block explorer to verify fund flows.

4. Order Fulfillment​

Please note that our role is a Payment Infrastructure Provider.

  • Fund Settlement: Our responsibility is to ensure funds are routed safely and quickly from the user's wallet to your collection account. Once the transaction status shows Completed, it means funds have irreversibly entered your wallet.
  • Business Fulfillment: Shipping, providing services, or delivering digital products is entirely the merchant's responsibility.
    • It is recommended that merchants execute fulfillment operations immediately after confirming the backend transaction status is "Success".
    • For digital products (such as activation codes), it is recommended to combine with Webhooks to implement automatic delivery.

Automation​

If you wish to implement automated order processing scenarios (such as automatic shipping, automatic membership activation), you need to use Webhooks to listen to platform transaction session related events to implement automated business processes.

Understand Webhooks →